Shipping Policy

PYRA Stone Ltd – Shipping Policy

 

At PYRA Stone Ltd, we are committed to providing fast and reliable delivery of our natural stone products. Please review our shipping policy below to understand how and when your order will be delivered.

 

Processing & Delivery Time

 

Orders are typically processed within 1–2 business days. Once processed, orders are shipped via freight or courier service with an estimated delivery time of 3–5 business days.Delivery times may vary depending on location, product availability, and carrier schedules.

 

Shipping Areas

We currently ship within UK Mainland. For international or remote area deliveries, please contact us for a custom quote and timeline.

 

Delivery Method

 

Due to the size and weight of our stone products, shipments are delivered via curbside freight service. Customers must ensure someone is available to receive the delivery and assist with unloading if necessary. If a forklift or special offloading equipment is required, please notify us in advance. Additional fees may apply.

 

Shipping Charges

 

Shipping rates are calculated at checkout based on order size, weight, and destination. Any additional delivery services (e.g., liftgate, expedited shipping) may incur extra charges.

 

Delivery Inspection

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Customers must inspect all deliveries upon arrival. Any damage or missing items must be noted on the delivery receipt and reported to PYRA Stone Ltd within 24 hours.

 

Delays

While we aim to meet the 3–5 day delivery window, unforeseen factors such as weather, supply chain disruptions, or carrier delays may affect shipping timelines. PYRA Stone Ltd is not responsible for delays beyond our control.